RETURNS are acceptable only after notification within 14 days upon receipt and then you have to dispatch your return within 7 days.
REFUND will be processed after receipt of returned package to us and tracking status issued as delivered. The original shipping charge/duty and any tax will not be refunded.
Please do not hesitate to contact us if you are unhappy wit your purchase.
We accept return/refund of below cases
1) Discoloration: We only provide exchange for discoloration and do not provide refund. Discoloration must be claimed in 2 months upon receipt.
2) Incorrect descriptions, shipping wrong items or defect on items: 100% refund is guaranteed.
3) Customized orders: We do not accept returns and exchange.
4) Remorse: We accept returns only within 14 days upon receipt, but shipping fee cannot be reimbursed.
Also, as brightness of plating can slightly be different per batch, we do not offer re-fund in this case. But, if you feel that plating is darker or brighter than expected, please contact us via message. We will prepare replacement upon receipt of return.
** Return shipping fee is on customers' charge except case #1 and #2.
** Returned item (whatever the reason is) should be in their original condition.
** If you need any testing certification for items, you need to check and pay for the testing fee before purchase. After purchase, we cannot refund for any testing issues.
